We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.
Our policy covers
- • Why we value your privacy
- • How we collect information
- • What information we hold
- • Where we store your information
- • What we use your information for
- • Who’s responsible for your information at our company
- • Who has access to information about you
- • The steps we take to keep your information private
- • How you can access the information we hold on you
- • How to complain
- • Changes to the policy
We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.
How we collect information
Our website uses a single cookie that is necessary to serve our website, _cfduid, provided by Cloudfare. DNS records held at Cloudflare enable us to provide a secure connection, they set this cookie to identify your device as trusted. You can find out more about it here.
Our website doesn’t use cookies or scripts that were designed to track the websites you visit. We don’t use analytics or native social media ‘like’ or ‘sharing’ buttons which also build profiles of your internet activity.
We collect your email address and any other contact details your volunteer when you contact us via email.
We ask for contact information when you hire or buy something from us.
Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.
What information we hold
When you contact us by email or phone, we collect your name, email address, phone number, the company you work for, if you’ve given us that.
If you do business with us, we also collect your business name and address details and keep records of the estimates, invoices and contracts we send you and the payments you make.
All purchases are processed by directly through bank payment or stripe, our online card payment platform and we never have access to your credit card information.
Where we store your information
When you contact us by email or through our website, we store your your information in G Suite, our Email provider and Cloud software. If we do business, we store your information in our accounts software, Wave and our eSignature software for digital contracts, Dropbox Sign. We chose these systems partly for their commitment to security.
What we use your information for
We will use your contact information to provide our services that you have requested. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders and any other documents relevant to providing our services.
Who’s responsible for your information at our company
Thomas Skarbek-Wazynski, our director, is responsible for the security of your information. You can contact them by email at tom@ninesenses.co.uk or by phone on 07535644344 if you have any concerns about the information we store.
Who has access to information about you
When we store information in our own systems, only the people who need it have access. We do not work with third party marketing companies and will only ever pass your details to suppliers or consultants as part of a project which you have engaged us to work on and with your permission.
If we are required to pass on your personal details for legal reasons, we will do this to comply with the law and its requirements in that particular situation.
The steps we take to keep your information private
Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in 1password, an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.
The computers we use are all encrypted using FileVault and are protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.
Access to the information we hold on you
You have the right to access any information we hold on you. This request is free of charge and we will stop using the information during the period of request and reply. To request access to your data contact Thomas Skarbek-Wazynski by email at tom@ninesenses.co.uk or by phone on 07535644344.
How to complain
We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Thomas Skarbek-Wazynski by email at tom@ninesenses.co.uk or by phone on 07535644344. If you’re the letter writing type, send your envelope to 7 Parkstone Avenue, Thornton-Cleveleys, FY5 5AE.
Changes to the policy
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.